I am proud to announce that G21 Business Services is now acting as the business development partner for Mighty Lift Inc. Mighty Lift has fully staffed offices and more importantly, large inventories in Portland, OR and Houston, TX. They also maintain inventories in other strategically located cities. Business to business sellers like material handling houses, forklift houses and commercial door dealers will be interested in the lines offered by Mighty Lift. After all; offering the industrial customers in your market area the finest, most affordable products and then being around to make sure they get ROI is your mission.
Mighty Lift currently has a new website under construction as does G21. Until then most of the product line can be viewed at www.mightylift.com.
G21 will continue to represent Visual App to the same demographic; web services such as website design, SEO, PPC (pay per click)management as well as print design and production services. Visit their site at www.visualapp.com.
Obviously, both of these companies I hold in the highest regard and gladly stake my reputation on their actions. I look forward to working with you. Call me (214)770-3228 or contact me by email RonGilleland@gmail.com. You can also contact either of the above companies directly. Whatever works best for you.....after all....you are the customer.
Monday, July 5, 2010
Saturday, July 3, 2010
I Love Southwest Airline
Many of you know me and know that I am a wheelchair user. A T-10 paraplegic. Thru the years I have bowled, played wheelchair basketball, bass fished at the national level, hunted and lately flown private planes. I have no idea how many commercial flights I have been on but over the last 40 plus years (in the material handling business)....many. The first was to Jonesboro for the very first Hytrol sales school conducted by Sam Leone.
I say all of this to shine a spotlight on a level of customer service we should all aspire to...that of Southwest Airlines. I am actually ranting against American Airlines but always try to spin things to the positive. Every good thing I can say about Southwest you can rest assured that American does it the exact opposite. I will spare you the details but I am writing this from Dunn, NC where I am visiting my daughter and her family.
Lee (my wife) and I got here on the flight from Hell with....wait for it.......American Airlines. We purchased the flight three months in advance and checked into the flight two hours before the flight. I am capable of moving from seat to seat with a little help, but spent the pre-flight time listening to the ground crew fight with the customer service crew about who's fault it was that there was no aisle chair at the gate. They argued about it so long that the plane was boarded and they had to put me on at the very end to keep the flight from departing late. They put Lee and I in 32 A & B. For those of you unfamiliar with a MD-80 that is the last two seats...looking out the window on the engine cowling.
The thing that most infuriated Lee was the suggestion by the lady on the DFW based ground crew. If we (the customer) had booked the flight correctly, none of this would have happened.
A pox on your house American Airline. You deserve the losses you suffer and until we (the customer) become your focus you will never make money. I will continue to arrange my travel around the schedule of Southwest...they get it. Their employees will do anything to make my travel enjoyable. I will only fly AA when I cannot get there any other way.
I say all of this to shine a spotlight on a level of customer service we should all aspire to...that of Southwest Airlines. I am actually ranting against American Airlines but always try to spin things to the positive. Every good thing I can say about Southwest you can rest assured that American does it the exact opposite. I will spare you the details but I am writing this from Dunn, NC where I am visiting my daughter and her family.
Lee (my wife) and I got here on the flight from Hell with....wait for it.......American Airlines. We purchased the flight three months in advance and checked into the flight two hours before the flight. I am capable of moving from seat to seat with a little help, but spent the pre-flight time listening to the ground crew fight with the customer service crew about who's fault it was that there was no aisle chair at the gate. They argued about it so long that the plane was boarded and they had to put me on at the very end to keep the flight from departing late. They put Lee and I in 32 A & B. For those of you unfamiliar with a MD-80 that is the last two seats...looking out the window on the engine cowling.
The thing that most infuriated Lee was the suggestion by the lady on the DFW based ground crew. If we (the customer) had booked the flight correctly, none of this would have happened.
A pox on your house American Airline. You deserve the losses you suffer and until we (the customer) become your focus you will never make money. I will continue to arrange my travel around the schedule of Southwest...they get it. Their employees will do anything to make my travel enjoyable. I will only fly AA when I cannot get there any other way.
Free to Succeed Means Free to Fail
In thinking about the Fourth of July and our unique freedom I thought...........
We are created by a God that gives us freedom to choose how to live. We live in a country that allows us the freedom to decide how we conduct our lives. That leads to the title of this very short post. If we do not choose to succeed we are choosing to fail. If we stop trying, stop learning, stop dreaming our lives will become hollow, no matter how much money we have.
Happy Fourth and God Bless America
We are created by a God that gives us freedom to choose how to live. We live in a country that allows us the freedom to decide how we conduct our lives. That leads to the title of this very short post. If we do not choose to succeed we are choosing to fail. If we stop trying, stop learning, stop dreaming our lives will become hollow, no matter how much money we have.
Happy Fourth and God Bless America
Friday, June 25, 2010
Don't Confuse Tools With Strategy
From one of my LinkedIn discussions...........
B-to-b marketers still looking for return on tweets
By Paul Gillin
BtoB's survey of nearly 400 U.S. marketers found uneven satisfaction with Twitter's ROI as a marketing channel. Nearly half the respondents to the “Twitter in B2B Marketing” survey, which was conducted late last month, said they are dissatisfied with their return on tweets. That's despite the fact that nearly 70% said they spend less than 30 minutes per day managing their Twitter stream. Four of five marketers also said they could not directly attribute revenue to micro-blogging.
“Twitter has proven to be an effective communications tool, but in all likelihood its relevance will fade over time,” said Mike Neumeier, principal at Arketi Group. “Twitter is not a marketing strategy, but rather a single communications channel.”
For the rest of the article, view http://www.btobonline.com/apps/pbcs.dll/article?AID=/20100614/FREE/306149964/1445/FREE#seenit
B-to-b marketers still looking for return on tweets
By Paul Gillin
BtoB's survey of nearly 400 U.S. marketers found uneven satisfaction with Twitter's ROI as a marketing channel. Nearly half the respondents to the “Twitter in B2B Marketing” survey, which was conducted late last month, said they are dissatisfied with their return on tweets. That's despite the fact that nearly 70% said they spend less than 30 minutes per day managing their Twitter stream. Four of five marketers also said they could not directly attribute revenue to micro-blogging.
“Twitter has proven to be an effective communications tool, but in all likelihood its relevance will fade over time,” said Mike Neumeier, principal at Arketi Group. “Twitter is not a marketing strategy, but rather a single communications channel.”
For the rest of the article, view http://www.btobonline.com/apps/pbcs.dll/article?AID=/20100614/FREE/306149964/1445/FREE#seenit
Wednesday, June 9, 2010
Wednesday, June 2, 2010
School's Out for the Summer - NOT REALLY
"How's it going?"
"Oh, quoting more than a few months ago, but not writing many orders."
The above is a conversation I have had many times lately, even this morning. What does it mean? How do we interpret the data that comes to us from all sides? Sometimes it depends on if you are a "half full" or "half empty" person. There is a lot of uncertainty in this market and there has been now for a very long time. It is very hard to stay on a course when it is not met with early success. Maybe there are things you could do (should do) to capitalize on this time.
1. Invest in yourself. Are you an expert on the product or services (all of them) that your company offers? Ask your manufacturers or reps if there are resources you could utilize to make yourself more relevant. It is hard for your customer to value your participation in his or her business if you don't bring anything to the table.
2. Invest in others in your company. If there are new employees, other salespeople representing your company; share your knowledge with them. Make them better. A rising tide floats all boats.
3. Study your customers. With Google, Bing & Yahoo you will find just about anything there is to know about your customers. Learn if they are expanding or consolidating. The best single year I had with Texas Instruments was a year they were closing down some of their operations. I became their partner in that effort. Learn what they value as a company. Initiatives such as Green or Lean can add points to your offering if you know it in advance.
4. Make calls. In person, on the phone, via email or any other method, just do it
5. Make no enemies. You will sometimes be at odds with people or companies, you will disagree on answers or value, but only support your position. Never personalize or ridicule your competitors. If there is a divide between you let it come from them.
I offer goods and services to the material handling dealer community. As you reach out to your customer base perhaps I can be of help. Web development, SEO services, online or print catalogs and many other services tailored specifically for our industry. Call or email me for a conversation about your needs. I would love to talk to you.
"Oh, quoting more than a few months ago, but not writing many orders."
The above is a conversation I have had many times lately, even this morning. What does it mean? How do we interpret the data that comes to us from all sides? Sometimes it depends on if you are a "half full" or "half empty" person. There is a lot of uncertainty in this market and there has been now for a very long time. It is very hard to stay on a course when it is not met with early success. Maybe there are things you could do (should do) to capitalize on this time.
1. Invest in yourself. Are you an expert on the product or services (all of them) that your company offers? Ask your manufacturers or reps if there are resources you could utilize to make yourself more relevant. It is hard for your customer to value your participation in his or her business if you don't bring anything to the table.
2. Invest in others in your company. If there are new employees, other salespeople representing your company; share your knowledge with them. Make them better. A rising tide floats all boats.
3. Study your customers. With Google, Bing & Yahoo you will find just about anything there is to know about your customers. Learn if they are expanding or consolidating. The best single year I had with Texas Instruments was a year they were closing down some of their operations. I became their partner in that effort. Learn what they value as a company. Initiatives such as Green or Lean can add points to your offering if you know it in advance.
4. Make calls. In person, on the phone, via email or any other method, just do it
5. Make no enemies. You will sometimes be at odds with people or companies, you will disagree on answers or value, but only support your position. Never personalize or ridicule your competitors. If there is a divide between you let it come from them.
I offer goods and services to the material handling dealer community. As you reach out to your customer base perhaps I can be of help. Web development, SEO services, online or print catalogs and many other services tailored specifically for our industry. Call or email me for a conversation about your needs. I would love to talk to you.
Thursday, May 20, 2010
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