A break from my mini-series. We will continue that on the next post...I promise. But first a success story about customer service. We should all think about how we can be this good.
My wife Lee and I are hobby photographers, we have been for 30 years and have the photos to prove it. We decided to enter the State Fair of Texas photo contest this year and have spent the last few Saturday nights crusing downtown Dallas, drinking wine and shooting pictures. A little wine and a lot of pictures. We picked our best to have printed and did the photoshop work on them and were all ready for the deadline....except I misjudged the time and wound up with 4 days left and no prints. What follow here is amazing. First the standard service is set a an increadably high standard.
Wed - 3:30PM I sent an email to customer service asking for custom work with fast service.
Wed - 3:34PM Chevelle with MPIX answered with explaination as to what was possible within that time frame.
Wed - 4:36PM I ask for clarification
Wed - 4:40PM Chevelle tells me that is possible and if after I use the automated ordering system I will send the tracking number that they will shephard it and try to make sure it gets on a FedX truck the next afternoon.
Thurs - 9:36AM Chevelle writes to tell me it is in the mount department and things are looking good.
Thurs - 2:39PM I get an automated notice that my order has shipped and provides me with a tracking number.
Friday - 2:45PM The FedX guy is at my front door.
My wife Lee and I are hobby photographers, we have been for 30 years and have the photos to prove it. We decided to enter the State Fair of Texas photo contest this year and have spent the last few Saturday nights crusing downtown Dallas, drinking wine and shooting pictures. A little wine and a lot of pictures. We picked our best to have printed and did the photoshop work on them and were all ready for the deadline....except I misjudged the time and wound up with 4 days left and no prints. What follow here is amazing. First the standard service is set a an increadably high standard.
Wed - 3:30PM I sent an email to customer service asking for custom work with fast service.
Wed - 3:34PM Chevelle with MPIX answered with explaination as to what was possible within that time frame.
Wed - 4:36PM I ask for clarification
Wed - 4:40PM Chevelle tells me that is possible and if after I use the automated ordering system I will send the tracking number that they will shephard it and try to make sure it gets on a FedX truck the next afternoon.
Thurs - 9:36AM Chevelle writes to tell me it is in the mount department and things are looking good.
Thurs - 2:39PM I get an automated notice that my order has shipped and provides me with a tracking number.
Friday - 2:45PM The FedX guy is at my front door.
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Here are photos of a happy customer and good packaging...it wouldn't have been a good story if the photos came damaged.
My sincere thanks to Chevell and all the folks at MPIX. If you need photos printed they are definately the real deal.
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